International Shipping Methods
* Container Freight: We are happy to ship your order directly to your overseas destination, and can supply all the necessary documents to pass through US Customs, but it is the responsibility of the customer to inform us of any necessary documentation for receipt of the shipment upon arrival. Once the order has been delivered to the carrier the ownership of the product passes to the customer. All fees, freight costs, customs fees and/or import taxes are the customer’s responsibility.
* Shipment to Freight Forwarder in the U.S : This is considered as a shipment within the US. We will provide extra copies of the invoice for customs purposes and any other documentation required. Ownership of the shipment will pass to the customer when it is received by the freight forwarder. Customer billing information and contact information for the freight forwarder are required.
* United States Postal Service: Typically, for smaller orders, this is the least expensive way to ship. We send many orders around the world this way, however, please be aware that: Insurance may not be available to all locations – In the event that insurance is not available the customer accepts full responsibility for lost or damaged packages. When possible we use a “Return Receipt” with these shipments to prove delivery. In the event that a “Return Receipt” is not allowed, the customer takes possession of ownership when the package is delivered to the U.S. Postal Service. Proof of shipping is provided with a tracking number of the shipment from the U.S. Postal service.
* Please note that Cannabis Irrigation Supply is not responsible for Duty Fees or delays attached to your shipment by US or Foreign Customs.
Orders are shipped in plain packaging that does not include our Company logos.
All orders are shipped using Canada Post at a flat rate of $10 Canada Wide.
Once your order is shipped, tracking information will be sent to the email address that you provided with your order.
If there is a problem with your order please email us at firstname.lastname@example.org Before purchasing clothing online it’s important to research the sizing and design of your item. We provide sizing and fabric information in the product descriptions for each of our products. If you have any questions about our products please email us before placing your order email@example.com
Buy online medical cannabis carefully inspects all our shipments before they are sent to you. If you receive your shipment and there is a problem with your order, you have up to 30 days to let us know. Only items that are unused, unworn and in the original state they were sent are eligible for return.
How to make a return
Email our team at firstname.lastname@example.org letting us know that you would like to make a return We will email you back letting you know our return address. Please be aware that you will be responsible for covering the cost of shipping the item back to us.
Once your return is received, our team will review and notify you about the next steps.
We reserve the right, at our sole discretion, to reject any return.
Exchanges are offered within 30 days of purchase for products that arrive damaged or defective. Only new, unused products will be accepted for exchange.
In the unlikely event that a product arrives broken or damaged please inform Whistler Cannabis Co within 5 days of receiving your order to receive an exchange.
Please send an email to email@example.com which includes 2 – 3 images of the damaged product. Upon receipt of the returned product, we will fully examine it and notify you via e-mail whether you are entitled to a replacement as a result of the defect. If you are entitled to a replacement, we will replace the product in a timely manner.
Can I return a used item?
Under no circumstance do we accept returns on used items.
Not received your product?
All of our items are sent using tracked mail. If your item is not received please email firstname.lastname@example.org and include your name, order number and tracking number and our team will be able to assist in tracing your item.